Privacy Policy
Effective date: January 1, 2026
New Life Assistance Program ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights regarding your information.
We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for individuals in the European Union and the California Consumer Privacy Act (CCPA) for California residents. Even if you don't fall under these jurisdictions, we extend the same protections to every user.
1. Information We Collect
Information you provide directly
- Contact information: name, email address, phone number, mailing address
- Application details: household size, income range, description of your situation, assistance requested
- Supporting documents: identification, proof of income, bills, medical records, and other documents you upload to support your application
- Contact form messages: anything you write in our contact form
- Signatures: electronic signatures you provide for agreements
Information collected automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time on page, referring website
- Cookies: small files that help our site function (see Section 6 below)
2. How We Use Your Information
We use your information only for the following purposes:
- To process your application: reviewing eligibility, assigning a case officer, and delivering assistance
- To communicate with you: responding to your questions, providing status updates, and sending notifications
- To verify eligibility: confirming the information you provide through supporting documents
- To improve our services: understanding how people use our site to make it better
- To meet legal obligations: maintaining records as required by nonprofit regulations
We do not sell your data. We do not share your information with advertisers, marketing companies, or any third party that is not directly involved in delivering assistance to you.
3. Who Can See Your Information
Access to your information is strictly limited to:
- Your assigned case officer
- Our internal review team
- Our administrative staff (for technical support only)
- Legal or regulatory authorities, if required by law
Each person with access is bound by confidentiality and has received training on handling sensitive applicant information.
4. How We Protect Your Information
We take the security of your information seriously. Our measures include:
- Encrypted transmission (HTTPS/SSL) of all data submitted through our website
- Secure token-based links for document uploads (they expire after a set period)
- Restricted file access — documents are not publicly accessible
- Regular security reviews and access audits
- Storage of data on reputable, secured hosting infrastructure
While no system can guarantee 100% security, we take reasonable and industry-standard precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.
5. How Long We Keep Your Information
We retain application data for the duration of your case, plus a retention period required for nonprofit compliance and audit purposes (typically 7 years). After that period, information is securely deleted or anonymized.
You may request earlier deletion at any time (see Section 7).
6. Cookies and Tracking
Our website uses only essential cookies required for basic functionality (such as keeping you logged into a session while filling out the application form). We do not use advertising cookies, tracking pixels, or third-party analytics that profile you.
You can disable cookies in your browser settings, though this may affect your ability to complete an application.
7. Your Rights
All users
- Right to access: request a copy of the information we hold about you
- Right to correction: ask us to correct inaccurate information
- Right to deletion: ask us to delete your information (subject to legal retention requirements)
- Right to know: understand how your information is used
- Right to opt out: opt out of non-essential communications at any time
Additional rights for EU residents (GDPR)
- Right to data portability
- Right to restrict processing
- Right to lodge a complaint with your local supervisory authority
Additional rights for California residents (CCPA)
- Right to know what personal information is collected and how it's used
- Right to request deletion of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at info@newlifeassistance.org or by mail at the address below. We will respond within 30 days.
8. Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect information from children. If you believe a child has submitted information to us, please contact us and we will delete it.
9. Third-Party Links
Our site may link to external organizations, resources, or government agencies. We are not responsible for the privacy practices of those external sites. We encourage you to review their policies separately.
10. Changes to This Policy
We may update this policy from time to time. When we do, we'll revise the "Effective date" at the top. Continued use of our site after changes constitutes acceptance.
11. Contact Us
For privacy questions or to exercise your rights:
New Life Assistance Program
129 New Era Rd
Suite 100
Carbondale, IL 62901
Email: info@newlifeassistance.org
Phone: (555) 123-HELP